Liberty Mutual is a diversified insurance company that provides various insurance services, including personal and commercial insurance, workers' compensation, and specialty insurance products. The company is a mutual company, which means it is owned by its policyholders.
Unlike publicly traded companies that are owned by shareholders who own stocks, a mutual company is run for the benefit of its policyholders who have insurance policies. When customers buy insurance policies from Liberty Mutual, they become members of the company and are entitled to vote on important company matters, elect the board of directors, and receive dividends from the company's profits.
In summary, Liberty Mutual is owned by its customers who have bought insurance policies from the company and become members of the mutual company. The ownership structure of Liberty Mutual reinforces its customer-centric approach to doing business, where the company's profits are used to benefit its policyholders rather than shareholders.